If a distributor wishes to cancel or block an order after placing it on tStMini, how can they do so? Distributors can cancel their orders in two steps:

Step 1: Since orders on the platform are automatically pushed and shipped by the system, if you wish to cancel or block an order after placing it, tStMini distributors must promptly file a sales appeal. The system will automatically initiate a tool to block the order status. The actual cancellation result will be determined by the system's response.

Step 2: If the system indicates a successful order cancellation, the customer's order can be canceled and refunded. (If the payment method is PayPal or credit card, the original payment will be refunded. Refunds for other payment methods will be credited to your account balance on the website.)
Note: For specific order cancellation status information, please refer to the following: If the order status shows "Shipping," please promptly file a sales appeal to cancel the order after placing the order. The cancellation result will be determined by the system's notification. If the order status shows "Awaiting Receipt," the order cannot be canceled.

Also, please note that if the order has already been pushed to the overseas warehouse shipping system, you cannot cancel or block the order.

Under normal logistics conditions, suppliers will provide quotes during business hours around 11:30 AM and 5:30 PM.

(1) The current platform rules define "orders that have not received a logistics tracking number for more than 24 hours as abnormal orders." Log in to your account, enter the personal center, and you can see the abnormal order module under the [Order Management] submenu. If you need customer service assistance, you can send the order number starting with CNDS to the docking group @Customer Service Query Processing;

(2) For abnormal orders, the platform has configured SMS reminders. You can also see some specific reasons for order abnormalities in the abnormal order module. If no display is shown, you can contact the platform customer service for assistance;

(3) PO box address cannot be sent: The street address contains a PO box email address. The current logistics method cannot be used to send such orders. For such orders, you need to file a complaint in the original order to apply for a refund. Contact the end buyer to modify the street address and place the order again. The platform has no authority to modify any order.

The following explains logistics fees for orders placed on the tStMini distribution platform:
Product prices on the platform include shipping, so there's no need to factor in logistics fees. If your customer's delivery address is in a remote state within the United States, additional logistics fees will apply. Please contact your account manager for details.

Our website prices reflect free shipping to non-remote states. We currently do not ship to remote states in the United States. You will need to block shipping to remote states in your store's backend. You can only place orders after paying the shipping fee.

Regarding the countries where products on tStMini are available for distribution, we currently offer local delivery from our US overseas warehouses. However, we cannot ship internationally and can only ship domestically.

Currently, tStMini offers a free registration, free product selection, and order placement and payment model, with no additional fees. To partner with us, simply visit our website: https://www.tStMini.com/, register as a free member, fill in your personal or company information, and access our product and pricing information. You can also download our product data package, select products, and list them for collaboration.

The tStMini homepage features a dedicated "Best-Selling Platforms" section. Click the "Amazon" or "eBay" icons to access this section.

You can also click the following links to select products:

Best-Selling Amazon Products: https://www.saleyee.com/amazon.html

Best-Selling eBay Products: https://www.saleyee.com/ebay.html

Best-Selling Wish Products: https://www.saleyee.com/wish.html

Published: 2022/06/15 10:00:00 Category: Product Issues > Amazon Listing Issues
Hello, after listing products on Amazon using Feikan, Feikan will automatically synchronize the SKU mappings to tStMini. You do not need to remap the SKUs in tStMini. To synchronize product inventory, you need to go to the "Listed Products" module in Feikan and click "Synchronization Rules Management" to set the relevant rules. You can set inventory rules according to your needs. Tracking numbers will also be uploaded to the sales platform.

Regarding refunds for orders placed on tStMini, please note that refunds do not include payment processing fees (which are charged by third-party payment providers). Payment methods accepted on Alipay, credit cards, or WeChat Pay will be refunded using the original card. Refunds for other payment methods will be directly credited to the tStMini member account.

Regarding whether the products on the tStMini distribution platform support consumers' unconditional returns:

(1) The platform supports unconditional returns within 45/30 natural days from the date of order shipment (i.e. the order delivery date) (requires the purchase of the "Return Guarantee Service"). If the customer does not want, does not like, or is dissatisfied with the product received (assuming the product matches the order description, the customer is dissatisfied with the size, material, color, etc. of the product received), etc. for personal reasons, the customer can return the product to the return address designated by the platform customer service. The return package should include all original packaging, accessories, instructions, etc. After the product is returned and signed for, the platform will make compensation in accordance with the "Return Guarantee Service" rules. Please note: For unconditional returns caused by customer problems, the platform does not bear the return shipping costs and does not support distributors to purchase return labels from the platform at their own expense.

(2) Distributors must provide the return tracking number within 7 calendar days of the return package being sent and no later than 2 business days after successful delivery, so that the platform customer service can promptly create a return advance order to notify the overseas warehouse, and the warehouse will arrange a refund after receiving the return. If the distributor fails to promptly inform the platform customer service of the return logistics tracking number, resulting in the return package not matching the return advance order and being destroyed, the platform will not provide compensation.

(3) Please click on "Return Guarantee Service" to help you learn more about the details of after-sales service content.

If you require assistance from platform customer service, please provide the order number (e.g., one that begins with CNDS), briefly describe your issue and needs, and send it to the support group @Customer Service Specialist.

When tStMini distributors encounter after-sales issues with products sold on the platform, they must follow these steps for proper after-sales service:

Step 1: Contact platform customer service immediately for assistance.

Once an after-sales issue with a product on the platform occurs, distributors must contact customer service immediately. Do not directly request a refund or return. The platform cannot provide a full refund for any refunds without first communicating with platform customer service, regardless of the type of after-sales service.

Step 2: Inspect the product for quality issues.

If there are any quality issues or shipping damage, please provide the required photos or videos, and platform customer service will provide a specific solution.

Step 3: Apply for a product after-sales solution online.

Please apply for all after-sales issues online, providing the reason for the request, supporting documentation, and the desired solution. tStMini distribution platform customer service will handle the issue in the order in which each distributor applies. If there are urgent after-sales orders requiring a prompt response to the end-user, please send an order number starting with CNDS to the customer service group for expedited processing.

Step 4: Select Ticket as the Communication Method

Communication will primarily be through ticketing. Customer service will verify all after-sales issues and provide solutions through ticketing. If distributors receive new information from end-users, they can simply leave a message. Customer service will respond as soon as possible upon receiving the message.

Step 5: Review and Process Return and Refund Procedures

If a distributor leaves a message on an already reviewed after-sales ticket, customer service will not receive a timely notification. For example, if the end-user returns an item and the logistics department indicates receipt, and the distributor requires a refund, please send the order number starting with CNDS to the customer service team in the support group to process the refund.

RL stands for return label. This is a post-sales issue that is the responsibility of the platform and the supplier. Customer service will apply for and provide a return label. Please return the package within 15 calendar days of receiving the RL return label (with a return logistics tracker). Returns after this deadline will not be processed by the platform. Please note that door-to-door pickup service is unavailable. Please pack the package and return it at the nearest return point.

tStMini After-Sales Terms (Applicable to Overseas Warehouses)

Published: December 27, 2021
Effective: January 4, 2022

I. Applicable Conditions of After-Sales Service Terms

These After-Sales Terms (hereinafter referred to as "these Terms") apply to all members who have successfully registered with tStMini (website: www.saleyee.com) and use the platform services. Members are also referred to as "distributors." If a distributor encounters after-sales issues with products listed on tStMini, tStMini, on behalf of the actual supplier, will handle the issue in accordance with these Terms.

[Important Notes and Notes]

1. These Terms apply to products and services provided by tStMini and do not include services provided to you by third parties. If you use third-party services, you will be subject to the relevant agreements of the third party. tStMini assumes no responsibility for services provided by third parties. Please read these Terms carefully, including any matters stipulated in these Terms and any text highlighted in bold or underlined. If you have any questions, please contact tStMini customer service.

2. After-sales service issues arising from products purchased by distributors before the effective date of these Terms will be subject to the then-current after-sales service policies. After-sales service issues arising from products purchased after the effective date of these Terms will be subject to these Terms.

3. tStMini may adjust these Terms at any time based on platform operations and disclose them to distributors through platform announcements. Distributors can find the latest version of the "After-sales Terms" at the bottom of the tStMini website homepage or in the Help Center. By registering with tStMini or receiving platform announcements regarding changes to these Terms, distributors accept these Terms and any subsequent after-sales service policies as adjusted or modified from time to time.

II. Logistics Issues

After-sales service for "Logistics Issues" is provided 40 calendar days after order payment.

1. If there is no logistics tracking, the A-SCAN information has not been updated for more than 7 business days, or the package is lost in transit, the platform will verify the situation and resend/reissue/refund the package.

2. If the official logistics tracking indicates damage in transit, the platform will resend/reissue/refund the package.

3. If the official shipping track indicates delivery but the recipient reports not receiving the package:

1) If the delivery address on the official shipping track is inconsistent with the order's recipient address, the platform will resend/reissue the package/refund the package if the platform verifies that the delivery was made by the logistics provider.

2) If the delivery address on the official shipping track is consistent with the order's recipient address, only proof of shipment will be provided, and the platform will not process any after-sales claims. (For after-sales compensation, please purchase the "Logistics Guarantee Service" for details.)

4. Returns:
1) For returns due to customer reasons, such as incorrect/modified address/no pickup/unable to contact the recipient, the platform will deduct the round-trip shipping fee after the returned item is returned to the warehouse and signed for. (For items with a unit price of less than 30, if the round-trip shipping fee exceeds the order amount, a refund of 45% of the order amount will be made.)

2) For returns due to logistics reasons, such as returns due to damaged labels or returns without a specific reason, the platform will resend/refund the item after the item is signed for.

Documents required for after-sales complaints:

a. Screenshots of the distributor's order refund on the e-commerce platform/independent website;

b. Screenshots of communication records between the distributor and the end consumer.

III. Damage

The "Broken" after-sales service period is 40 calendar days after order payment. The platform will process the damage to the packaging/actual product based on the order amount x compensation ratio/re-shipment. If a return is requested, the platform will provide an RL return label based on the order amount. Distributors must promptly return the product, including all original packaging, accessories, and instructional materials. Once the product is returned and signed for, the platform will issue a refund within 7 business days.

Required Documents for After-Sales Complaints:


a. Photos of the packaging and label (clear, complete photos of the label on the packaging);


b. Photos of the damaged product (clearly showing the damaged area);


c. Screenshots of the distributor's order refund on the e-commerce platform/independent website.

IV. Product-Related After-Sales Issues

Distributors may submit after-sales complaints regarding product quality issues, under-delivery, missing shipments, shipment errors, or order errors (product descriptions not matching the actual product) within 60 calendar days of order payment. The platform will handle the complaint based on the actual situation and the distributor's preferences, with a compensation ratio equal to the order amount. For returns, the platform will provide an RL return label based on the order amount. Distributors must promptly return the product, including all original packaging, accessories, and instructional materials. Upon receipt of the returned product, the platform will issue a refund within 7 business days. Distributors reporting product-related after-sales issues but unable to provide substantiated documentation will not process the complaint. In addition, the following scenarios are not considered product-related issues:

1) Color variations can occur due to factors such as camera equipment, lighting, and monitors, and therefore are not considered shipping or order errors.

2) Product dimensions may be subject to error due to manual measurement, measuring tools, and methods, and therefore, reasonable size variations are not considered shipping or order errors.

3) Improper operation by the end consumer or failure to follow product instructions is not considered a product quality issue, and tStMini is not responsible for any personal or property damage caused thereby.

Documents to be submitted for after-sales service complaints:

No. Reason for complaint Required evidence
1. Product quality issues
a. Product photos or dynamic videos showing the product in question
b. Screenshots of communication records with end consumers
c. Images of the outer packaging and labels (clear and complete images of the outer packaging labels)
d. Screenshots of the distributor's order refund on the e-commerce platform/independent website
2. Under-delivery or missing shipments
a. Full images of the outer packaging and labels (clear and complete images of the outer packaging labels)
b. Full images of the actual product received
c. Circle the specific missing part number according to the instructions. For products without instructions, circle the missing part
d. Screenshots of the distributor's order refund on the e-commerce platform/independent website
3. Shipping error
a. Full images of the actual product received
b. Image of the label (clear and complete images of the outer packaging labels)
c. Screenshots of the distributor's order refund on the e-commerce platform/independent website
4. Order placement error a. Photos of the actual product received (full image)
b. Images of the label (clear and complete images of the label on the outer packaging)
c. Screenshots of the distributor's order refund on the e-commerce platform/independent website

Note: If a distributor reports a product-related after-sales issue but fails to provide substantive supporting documentation, the platform will not accept the request.
V. tStMini Platform Disclaimer

The following situations will not be accepted:

1. Any product not sold by tStMini (product non-conformity);

2. Items submitted after the after-sales service period;

3. Time limits for after-sales order processing:
1) If tStMini provides an RL return label, please return the package within 15 calendar days of receiving the RL return label. No returns will be processed after this period (return logistics tracking is available).
2) Distributors must provide the return tracking number within 7 calendar days of the return package being shipped, and no later than 2 business days after delivery. This allows tStMini platform customer service to promptly create a return advance notice to notify the overseas warehouse to receive the return package, and arrange a refund upon receipt of the return package. If a distributor fails to promptly notify customer service of the return tracking number, resulting in the return package being destroyed due to not matching the return advance order, the platform will not provide compensation.

4. For any after-sales service, if a distributor directly issues a full refund to the end-buyer without communicating with tStMini customer service and verifying the after-sales situation, regardless of the type of after-sales service, the tStMini platform will not provide full compensation.

5. Distributors intentionally or maliciously defrauding compensation or engaging in fraudulent activity.

6. Platform service delays or interruptions due to force majeure.

7. End-consumers return products due to personal dislike, unwanted desire, or dissatisfaction. (Please choose to purchase the platform's "Return Guarantee Service" based on your needs. Click here for details.)

VI. Post-Sales Return Shipping Cost Allocation Rules

For returns not made by distributors or end-buyers (referring to returns due to product quality issues, shipping errors, missing or under-delivered items, or damage), the actual supplier of the products represented by the platform will bear the return shipping costs. However, no additional value-added services such as pickup will be provided. Please contact the tStMini platform to file a post-sales complaint and upload a photo or video of the product in question. After verification, the platform will provide a prepaid return label. Please return the package within 15 calendar days of receiving the return label. (The return logistics tracker will be visible.) Please note! If the distributor provides the return label to the end buyer and initiates the return process, tStMini will not reimburse the return shipping costs.

VII. Refund Amounts During and After the Sale

Refund amounts do not include payment processing fees (handling fees are charged by third-party payment providers).
Note: For payment methods such as Alipay, credit card, or WeChat Pay, the platform will arrange a refund using the original card. For other payment methods, the refund will be returned to the tStMini member account.

VIII. tStMini After-Sales Processing Time

1. After-sales orders placed on weekdays will be processed the same day.

2. After-sales orders placed on non-business days will be processed on a business day.

IX. Appendix:
1. For details on the "Logistics Guarantee Service," please click here.
2. For details on the "Return Guarantee Service," please click here.

(1) For the US, the main couriers are FedEx, USPS, UPS, etc.
(2) For packages shipped on the platform, the tracking number is generally expected to be issued within 24 hours, and can be tracked throughout the entire process on the official website (orders with multiple items that require unpacking will be slightly delayed).
For inquiries about final mile logistics methods, please refer to the following website:
XPD: https://www.xdp.co.uk/express/ (You need to enter the tracking number and shipping address zip code)
Yodel: https://www.yodel.co.uk/
Royalmail: https://www3.royalmail.com/track-your-item#/
Fedex :https://www.fedex.com/en-us/home.html
USPS:https://www.usps.com/
UPS:https://www.ups.com/us/en/Home.page
Universal Logistics Tracking:https://www.17track.net/zh-cn

(3) The platform aggregates tracking data for packages shipped from overseas warehouses. Normal delivery time is approximately 10 working days, though a small number of orders may exceed 15 working days. Logistics delivery time is affected by many external factors and is uncontrollable. The actual delivery time is subject to change. If you have any questions about an order, you can send the order number starting with CNDS to the platform customer service for assistance.

Yes, all products on the platform are in stock from overseas warehouses. The inventory displayed on the website refers to the current inventory.

For orders generated on tStMini, if the logistics tracking number shows that the package has been delivered, but the end buyer has not received any feedback, the following explanation is provided:

(1) The package currently sent by the platform does not include signature service (it is considered completed only when the person or a designated person signs for the package). If the logistics tracking number shows that the package has been delivered, the platform can apply for a shipping label from the supplier to assist in resolving such disputes. However, compensation cannot be applied for.

(2) For FedEx ground/UPS logistics, the platform customer service can assist in collecting screenshots of the store's orders; screenshots of the end buyer's emails and other evidence can be submitted to the supplier to try to apply for a claim on behalf of the customer, but it is not certain whether the application will be successful. According to historical experience, the probability of a successful application is relatively small.